Joining our list of the best funeral homes is Newhaven Funeral Directors. For over 40 years, they have been assisting Brisbane families with their funeral-related needs.

With their wide range of services, we’re not surprised to see that they have been a sound player in their industry.

Aside from the traditional funeral services, the company also offers cremation and memorial services, giving us more confidence that all aspects can be done under one roof.

We’re well aware how this kind of planning can overwhelm families. Hence, we like that Newhaven conveniently offers an Immediate Care service, allowing anyone to plan their choice of service in advance.

Because of this, families are lifted off the extra worry during the most challenging time. Newhaven also offers books and other tribute items for grieving families to keep. 

Another thing we like about this provider is that they can be easily reached any time of the day. We love how a friendly dedicated manager handled all the memorial details and schedules, allowing their clients to attend to the guests and other important matters. 

We also like that Newhaven is upfront with their price scheme, which allows families to prepare for necessary funeral arrangements. They also have a variety of service packages, which we think would give more personalised options to all their clients.

However, we’re a little disappointed to hear that some of the grieving families’ wishes were missed out. We think that a checklist would greatly help the management, especially that a lot of administrative work is highly expected in this type of service.

For several years, Legacy Funerals has taken care of funeral details and services for grieving families based in the city.

What we like about them is that their care for those who have lost their loved one is evident in how they handle each funeral service. With an assigned manager to ensure everything is in place, clients are lifted off from the burden of overthinking little details.

From the first call down to making decisions, we appreciate how the guys from Legacy Funerals would give a more organised structure – from preparations down to actual burial.

Another thing we like about them is their extended services. Aside from producing funeral programs and booklets, we love that they even guide families in selecting from their wide range of music.

Even better, they can also offer to tap other service providers. This gives clients more confidence that all details will be much taken care of – yes, including the paperwork.

We also acknowledge how the team gave a comprehensive walk-through of timelines, tasks, and services from the get-go. This is a big help for grieving families to focus on other important details.

Though Legacy doesn’t offer one of the friendliest rates in their industry, we still think that they are worth the investment, given their attention to detail and compassionate approach to their clients.

Joining our list of the best funeral homes in Brisbane is Heaven Funerals. For more than seven years, the company has been known to provide burial and funeral services in the city.

Though the company is relatively new, their team of experts are backed up with over five decades of combined experience.

This tells us that they have sufficient knowledge and experience in ensuring that grieving families have dedicated support and care from the Heaven Funerals’ team during their most difficult time.

We all know that a fast-paced approach in dealing with funeral and burial services could be inevitable. Good thing that the guys from Heaven Funerals would give an extra hand, lifting the extra rush off their client’s plate.

Even better, this funeral provider sees to it that all their clients are briefed from the get-go. This way, Heaven Funerals was able to set expectations, as well as draw a seamless outline on how to go about the entire service.

However, their customer response team can get quite overwhelmed with the current clientele’s demand and load. It’s worth noting that some of the calls may be returned later than expected.

Nonetheless, with their warm and friendly approach, we’re still not surprised to see that customers still opt to avail funeral services from Heaven Funerals.

On top of that, among its counterparts, Heaven Funerals has experienced servicing multiple cultures. This tells us that the funeral provider doesn’t just count on a templated service across all heritage, allowing customers to grieve based on their liking.

Since 1998, Academy Funerals has been providing funeral services to a number of families in the city. Because of this, we’re not surprised to know that they have been a sound player in almost all Brisbane households.

What we like about them is that their hotline and their office are open to attend to all queries any time of the day. We’ve not heard about complaints about getting late reverts or email responses, which we love.

However, we have our reservations when it comes to being proactive in sharing updates with clients. We think that they need to revisit this since most of the concerned families are too busy handling more important matters during this difficult time.

We’ve also heard that some of their staff needs to improve in showing more compassion to their clients. During this time, it’s really important that all employees are careful with how they deal with their client’s requests.

On a lighter note, we’re quite pleased to know that Academy Funerals has friendlier rates than its counterparts. Furthermore, clients are even given a privilege to arrange and even modify packages suited to their budget.

They also provided some notes and blogs on their website, including funeral arrangement considerations, government-related documents to secure, and other advice, which we think is a helpful and thoughtful touch.

Overall, with Academy Funerals affordable and adjustable packages, we think that they deserve a spot here in our list of the best funeral homes in the city.

Another tough player who deserves a highlight in our list of funeral homes is K.M.Smith Funeral Directors. Since 1883, the guys from K.M. Smith ensure that their utmost care and service will be passed on to one generation after the other.

Because of their extensive experience, they have been lucky enough to build multiple branches across the city, allowing them to establish and imprint their brand in the minds of Brisbane residents.

Though they have traditional funeral programs, we like how K.M. Smith adapted to new approaches when it comes to memorial services. With that, they also introduced livestreaming services meant for loved ones who are located in other parts of the globe.

In line with this, offering condolences online are also made available. We think that this is a thoughtful touch knowing that grieving families and friends can offer wishes by leaving messages and photos on their dedicated database.

Another thing we like about the company is that they have an extensive range of services. They also provide products such as floral arrangements, memorial books, and keepsakes, posing convenience to grieving families.

We just have our reservations when it comes to booking appointments. We think that they can also integrate this to their website, apart from the generic contact form they have at present. 

All things considered, with their personalised service and proven experience for more than six decades, K.M. Smith Funeral Directors is worth a shot.