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Top 5 Debt Collection Agencies in Brisbane

Top 5 Debt Collection Agencies in Brisbane

  • Expertise: The agency should have a good track record of working with people with the same needs as yours or the industry you’re in.
  • Resources & Technology: Should have an online portal to view your accounts, uses updated software, and has organised data for efficiency of processes.
  • Communication Approach: Known for employing professional and ethical practices in handling collection procedures.
  • Service Fees: Reasonable percentage charge by the agency to make sure you’ll have a good recovery rate.

1. Active Debt Recovery

Active Debt Recovery

Services: No Recovery No Fee, Credit Application Form, Business Terms & Conditions, Commercial Credit Check, Special Actions, Skip Tracing, Credit Default, Face to Face Visit, Statutory Demand


Address: 1/241 Adelaide St, Brisbane City QLD 4000, Australia

Contact Details: (61) 7 3188 5130

Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM

Google reviews score4.8/5
Total Reviews5/5
Score consistency4.9/5
Resources & Technology4.75/5
Communication Approach4.5/5
Service Fees4.5/5


  • Proactive collectors
  • Quick action


  • Needs improvement with customer service
  • Busy lines

When we chatted with Active Debt Recovery’s clients, they had nothing but good things to say to the company. But the focus of their praise was the speed of how the company recovered the debts owed to them, and they couldn’t help but recommend it!

We think it’s easy to trust such a company with money matters when there are real people who vouch for it. Debt isn’t an easy thing to handle, and most lenders find themselves chasing after hopeless cases, so reputation helps us decide.

Another thing we appreciate about Active Debt Recovery is its proactive collectors. They’re very good at what they do and are persistent with the debtors while following standard ethical rules—efficiency and professionalism really go hand-in-hand!

Active Debt Recovery also uses an online portal which clients can use to log in to their accounts and see the status of the collection. We admire that there’s an efficient and reliable way to update clients—always available and doesn’t go offline at all!

Just one thing we hope the company can try to improve on—customer service in terms of phone communication.Lines are often busy so it can be quite inconvenient to customers and the way the phone is answered should be more customer-centric.

Overall, we recommend Active Debt Recovery for its efficient way of dealing with debt cases. Adding the speedy collection and the competitive pricing—it’s definitely one of the most reliable agencies in Brisbane.

2. Bill Chaser

Bill Chaser

Services: Debt Collection


Address: 555 Coronation Dr, Toowong QLD 4066, Australia

Contact Details: (61) 1300 224 273

Operating Hours: Monday – Friday: 8:00 AM – 5:00 PM

Google reviews score4.5/5
Total Reviews4.8/5
Score consistency4.7/5
Resources & Technology4.75/5
Communication Approach4.5/5
Service Fees4.5/5


  • Pricing available on the website
  • Efficient customer service


  • Initial pricing might differ from final pricing
  • Limited services

What we love about Bill Chaser is that it uses a very efficient platform that’s beneficial for both the debtor and the payer. If the clients are busy people who forget things a lot due to busy schedules, this is the company for them.

According to the clients of Bill Chaser, they loved using the online platform because everything’s organised. All they needed was to log in and they could see real-time updates—it fit their busy schedules so it was perfect for them!

The process is also very easy—the clients just need to sign up and load their debts, and Bill Chaser will immediately contact the debtors. We appreciate that the company has both live agents and field agents, which make things fast!

We also like how the platform is easy for payers as well. The process is very simple and the payer will immediately receive a link via SNS or email on how to pay the debt, and it’s done in no time—saves time and a whole lot of effort, don’t you think?

And just in case a client has several questions and inquiries, it’s easy to contact the company and ask for help. The staff will guide you through everything, whether it’s on how to use the platform or about the services of the company.

We also like that the pricing’s available on the website so at least a client can have an idea regarding the cost. But just be careful—the rates on the website might not be the final rates, so make sure to clarify the final pricing.

Lastly, make sure to ask the company regarding what you need from it. Bill Chaser’s a reliable debt agency in terms of reputation, but it also has limited services due to limited resources.

3. Slater Byrne Recoveries

Slater Byrne Recoveries

Services: Business Health Check Report, Credit Consultancy, Debt Advice, Debt Collection, Debt Financing, Deed of Settlement, Letter of Demand


Address: Level 6/239 George St, Brisbane City QLD 4000, Australia

Contact Details: (61) 1300 794 290

Operating Hours: Monday – Friday: 8:30 AM – 5:00 PM

Google reviews score4.3/5
Total Reviews4.6/5
Score consistency4.45/5
Resources & Technology4.75/5
Communication Approach4.5/5
Service Fees4/5


  • Located at the CBD
  • Staff are professional and easy to get along


  • Additional charges on initial pricing
  • Late response to email or phone inquiries

When we asked some clients what they thought about Slater Byrne Recoveries, they said that it’s the easy communication. All accounts managers assigned to clients give the same organised services and communication—something we all chase after!

Slater Byrne has some of the best professionals on the field—they’re really trained well in terms of persuasion and communication. We appreciate how the collectors are strict yet professional, so they often collect the full amount with no-fuss and in a short-time.

We also like that the company’s very upfront regarding the details. Slater Byrne always gives its clients a realistic timeframe and discusses things with them to keep them in the loop!

In addition to this, some customers told us they always received updates regarding the progress of the debt collection. This made things easier for them because they didn’t need to keep following up just to know the status.

Well, there are times when a client gets late responses to inquiries, but this is mostly due to a fully packed schedule and isn’t a regular occurrence. Slater Byrne is located in the business district so it’s often filled with clients.

Lastly—we also appreciate that Slater Byrne accepts all types of minor and major debt collection issues. The company rarely says no to a client and often tries its best to help anyone regardless of the severity of the debt.

4. Dynamic Commercial Collections

Dynamic Commercial Collections

Services: Consultancy Services, Legal Support, Skip Tracing, Field Services, Commercial Debt Collection, Pay A Debt


Address: Services Brisbane and nearby areas

Contact Details: (61) 1300 375 067

Operating Hours: Monday – Friday: 8:00 AM – 5:30 PM

Google reviews score5/5
Total Reviews4.5/5
Score consistency4.75/5
Resources & Technology4.75/5
Communication Approach5/5
Service Fees4.75/5


  • Gives straightforward advice
  • Staff are very respectful to both clients and debtors


  • Always fully booked
  • Difficult to contact via phone

When a debt collection agency knows how to respect both clients and debtors, it’s easier to trust it. Dynamic Commercial Collections is one of those, and that gives them an automatic seat on our list!

Debt’s a hard issue to deal with whether we’re the debtor or the payer. When we get a mediator to do the collecting or paying for us, we need someone who can communicate properly so things will go smoothly—Dynamic Commercial has that type of people!

In fact, most clients we talked to told us that they witnessed how friendly and fair the collectors were in their dealings. This way, it was easier to convince someone to pay their debts and arrange terms that worked for both client and debtor.

We love that Dynamic Commercial seems to understand that threats aren’t always going to work well for money-related issues. We appreciate that the company employs a more gentle and friendlier strategy which is quite effective when dealing with debts.

We also appreciate that the services of the company don’t just end in collecting a client’s money from debtors. The accounts managers also give straightforward advice that is useful to the clients.

The only problems we see are related to how in-demand the company is. So expect delays in emails and callbacks because the company can get really busy!

In terms of overall service, we think Dynamic Commercial’s worth checking out. Reasonable fees, friendly yet effective collectors, and fast results—just the things you might be looking for in a debt collection agency!

5. Nexus Collections Pty Ltd

Nexus Collections Pty Ltd

Services: Commercial Debt Collection, Receivables Management, Terms of Trade


Address: Level 1, Suite 362/241 Adelaide St, Brisbane City QLD 4000, Australia

Contact Details: (61) 7 3287 2433

Operating Hours: Monday – Friday: 8:00 AM – 5:00 PM

Google reviews score4.8/5
Total Reviews4.4/5
Score consistency4.4/5
Resources & Technology4.5/5
Communication Approach5/5
Service Fees4.75/5


  • Simple but organised debt collection process
  • Gives thorough reports


  • Slow turnaround time at times
  • Sometimes doesn’t reply when clients use contact form

We’re not surprised when clients told us that Nexus Collections Pty Ltd was recommended to them by their families and friends. The company has quite a good reputation locally and is greatly in-demand in the area!

We admire that the company’s known for the way they handle debt collection. Their collectors know how to talk to people so it’s easier to find a compromise between the debtor and the payer.

We also like that Nexus Collections has such a simple but organised debt collection process. This usually results in quicker and easier payments, something that anyone availing the service will appreciate.

We also like that while Nexus Collections focuses on commercial debt collection, it also offers receivables management solutions. It has a lot of other services that will help clients manage their finances properly and avoid debt issues.

And clients are given thorough reports too! In addition to that, the team assigned to the clients are always ready to answer questions or expound on details—very approachable and easy to communicate with.

Just like most companies though, there are times when it takes a while to collect debts, but we think that it’s mostly due to the fact that the company can get really busy. It has several clients on its hands, so  we kind of understand the delay at times.

But in terms of overall service, we think giving Nexus Collections a try will be worth your money. Good pricing, easy-to-deal with, and trusted by the locals—the company’s services might just be what you need for your business.

FAQs About Debt Collection in Australia

And done! If you need help for debt-related matters, make sure to go to a legitimate debt collection agency that’s in the business for a long time to ensure an honest and organised collection process.

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