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Top 5 Courier Services in Brisbane
1. DHL Express
Services: Document & Parcel Shipping, Retailer or Volume Shipping, Retailer or Volume Shipping, Enterprise Logistics Services
Website: https://www.dhl.com/au-en/home.html
Address: Multiple locations across Brisbane
Contact Details: 13 14 06 (personal & business) / +61 37 0356818 (e-commerce)
Operating Hours: Monday – Sunday (hours vary per branch)
Google reviews score | 4.5/5 |
Total reviews | 2/5 |
Score consistency | 4.5/5 |
Services | 5/5 |
Delivery Time | 4.7/5 |
Ease of Booking | 4.9/5 |
Packaging | 4.9/5 |
Communication | 4.5/5 |
Rates | 4.7/5 |
Pros
- Great go-to courier service for business and e-commerce
- Reliable international shipping courier
- Provides express shipping domestically and internationally
Cons
- Some instances of inefficient communication
- Instances of delays in deliveries
There’s no need for any introduction to DHL Express as it’s a well-known and trusted courier service worldwide!
If you’re looking for a reliable international shipping courier, then DHL should be one of your top choices.
We think they can be your go-to delivery service if you need to ship something to another country and if you need delivery solutions for your business.
We recommend visiting their website first before heading to the branch near you so you can get a quote for your package. We love that you can easily schedule courier pick-ups through their website, too.
If you need to cancel a pick-up, you’d have to contact them to cancel or reschedule. However, we’re just a bit concerned about their customer service as we heard from some customers that they experienced unreliable communication from the staff.
It might be better to visit one of their branches if there’s any difficulty when it comes to coordination. Good thing they have multiple locations across Brisbane, so having a DHL store close by would be more than likely.
What’s more, they’re a reliable service especially for businesses and e-commerce. They provide retailer or volume shipping, enterprise logistics services, and cargo shipping.
We also recommend them if you need to ship a document or package internationally ASAP as they provide a reliable express shipping service as well.
2. Transdirect
Services: Same-day Courier Delivery, Next-Day/Overnight Delivery, International Shipping & Freight Services, Parcel Delivery, Pallet Transport, Carbon Neutral Delivery & Shipping
Website: https://www.transdirect.com.au/
Address: Level 38/71 Eagle St, Brisbane City QLD 4000
Contact Details: 1300 668 229
Operating Hours: Monday – Friday, 9am – 5pm
Google reviews score | 3.6/5 |
Total reviews | 5/5 |
Score consistency | 3.6/5 |
Services | 4.9/5 |
Delivery Time | 4.6/5 |
Ease of Booking | 4.8/5 |
Packaging | 4.5/5 |
Communication | 4.5/5 |
Rates | 4.8/5 |
Pros
- Cheap delivery services
- Offers discounts for regular customers
- Provides same day and overnight shipping
Cons
- Instances of delays in pick-up and delivery
- Some complaints about additional charges upon delivery
What we love about Transdirect is that they provide cheap courier solutions, especially if you’re a regular customer!
If you’re using their service for the first time, we recommend signing up for a membership account so you can avail of a 30% discount for your deliveries.
It’s also awesome that you don’t have to pay a premium for same-day or next-day deliveries and international shipping!
You can book these services at a special price starting from $5.10 for deliveries within Brisbane, while nationwide satchel or parcel deliveries start from $6.32.
When it comes to domestic air freight services, rates start from $13.25, while express international air freight starts from $13.63.
We think their services are really affordable and it’s also perfect for any type of business from small and medium, to large enterprises and e-commerce. We really appreciate that booking frequently with them will also grant us more discounts.
If you need to deliver a package to another state ASAP, it’s great that they provide next-day and overnight shipping.
However, it’s rather disappointing that some customers who booked the express delivery option didn’t get the expected pick-up and delivery time.
Another thing is, be sure to clarify the quotation with them as there were instances when customers were charged more upon delivery.
3. PACK & SEND
Services: Couriers & Freight, E-commerce, Logistics Solutions, Baggage & Removals, Packing Solutions
Website: https://www.packsend.com.au/
Address: Multiple locations across Brisbane
Contact Details: 1300 668 000
Operating Hours: Monday – Saturday (hours vary per branch)
Google reviews score | 4.9/5 |
Total reviews | 5/5 |
Score consistency | 4.9/5 |
Services | 5/5 |
Delivery Time | 4.7/5 |
Ease of Booking | 4.9/5 |
Packaging | 4.9/5 |
Communication | 4.7/5 |
Rates | 4.8/5 |
Pros
- Wide range of courier and logistics solutions
- Provides packing solutions
- Offers excess baggage services for travelers
Cons
- Level of customer service might be inconsistent across branches
- Some complaints of unpleasant communication via phone
PACK & SEND is one of the top courier services in Brisbane with an extensive range of services from personal courier solutions, e-commerce, and business logistics solutions.
When it comes to courier and freight solutions, they offer parcel and courier services, domestic and international shipping and freight, import, and covid-19 courier solutions.
If you have an online shop or e-commerce business, we recommend this service as you won’t have to worry about packaging since they also provide packing solutions!
They provide packing for art and antique items, computer and electronics, and other fragile or large items.
If you want to DIY your packaging, it’s great that you don’t have to look anywhere else as they also provide the necessary packing supplies! This includes boxes and crates, custom foam packaging, bubble wrap, packing tapes, strapping, and more!
Businesses across a range of industries would also find their logistics services very helpful. We like that they provide corporate solutions, business logistics, specialized logistics, project management, and more.
Another service that customers, especially travelers, would appreciate is their excess baggage courier service. You can conveniently book their service so your excess baggage can arrive safely to your home.
The only issue we have is, since they have multiple branches across Brisbane, the level of customer service might not be consistent. Also, there were some complaints about unpleasant communication over the phone.
4. InXpress
Services: Domestic Shipping Services, International Express & Import Services
Website: https://au.inxpress.com/
Address: Spring Hill – Office T08, The Johnson, 477 Boundary St, Spring Hill QLD 4000
Bulimba – 8/154 Lytton Rd, Bulimba QLD 4171
Contact Details: [email protected] / 1300 469 773
Operating Hours: Monday – Friday, 8am – 5pm
Google reviews score | 4.9/5 |
Total reviews | 5/5 |
Score consistency | 4.9/5 |
Services | 4.8/5 |
Delivery Time | 4.8/5 |
Ease of Booking | 4.9/5 |
Packaging | 4.6/5 |
Communication | 4.9/5 |
Rates | 4.8/5 |
Pros
- Great for multiple or bulk deliveries
- Provides e-commerce integration
- Reliable customer service
Cons
- Third-party shipping solutions service
- Some instances of overcharging
InXpress is an ideal choice if you want convenient booking for multiple or bulk deliveries to save you from any hassle, be it domestic or international shipping.
We like the flexibility of having multiple carrier options so we can choose the one that meets our requirements and budget. You can easily compare rates between different carriers through their website by typing in the necessary details.
We also find their e-commerce integration impressive as it’s really convenient for online businesses to have a courier solutions service incorporated into their online platform. E-commerce customers shared that it’s like having the service as a part of their team.
When it comes to customer service, we think theirs is one of the best ones as you talk directly to local account managers regarding any queries or concerns about shipping. Clients also shared that the team is very helpful and responsive most of the time.
We found their rates reasonable as well. But according to some customers, there were instances of having additional unexpected charges.
Good thing, their customer service was reliable and efficient and was able to address the issue right away.
Another thing to take note is that they’re a third-party shipping solutions service. The advantage is that they can find the best and most affordable solutions for you, however, shipments will be subject to the chosen carrier’s terms and conditions.
5. AUF Express
Services: Metro Courier, National Economy Parcel, Priority Air Express, Contracted Services
Website: https://auf-express.com.au/
Address: Unit 7/53 Meadow Ave, Coopers Plains QLD 4108
Contact Details: +61 1300 283 397
Operating Hours: Monday – Friday, 9am – 5pm
Google reviews score | 4.8/5 |
Total reviews | 4.7/5 |
Score consistency | 4.8/5 |
Services | 4.8/5 |
Delivery Time | 4.9/5 |
Ease of Booking | 4.9/5 |
Packaging | 4.9/5 |
Communication | 5/5 |
Rates | 4.9/5 |
Pros
- Reliable domestic courier service
- Provides shipping for specific industries
- Top-notch customer service
Cons
- Doesn’t provide international shipping services
- Cut-off time for bookings apply depending on your area
Looking for a local courier service that you can count on? AUF Express is one of the most trusted companies for fast and affordable nationwide shipping.
We recommend them if you need speedy delivery within your city, state, or to another region.
They offer same-day capital city shipping, priority air express for same-day nationwide delivery, as well as fleet hire services.
One of their top advantages is that they provide shipping for specific industries like pharmaceutical, medical, manufacturing, distribution, and priority component transfers.
We also love that they provide a range of e-commerce solutions. This includes customer shipment tracking, a dedicated account manager, live chat helpdesk, GPS coordinate POD, and online dashboard, among others.
We find it really helpful that they can also add more custom services like SMS shipment status messaging, branded shipping labels, direct signature, and proof of delivery.
We’d like to commend their level of customer service well, which is more efficient and reliable compared to other courier services. The staff are friendly and accommodating, so any issues encountered can be swiftly addressed without any stress.
While they’re a highly reliable domestic courier service, unfortunately, they don’t offer international shipping. So you’d have to book elsewhere if you need to ship to another country.
Also, take note that there are cut-off times for bookings depending on your area with an exception for priority express shipments which can be booked 24 hours.