Nick, founder, owner and operator of Antenna Fella Communication Services, has been in the business of antenna installation for over 20 years. 

He specialises in TV antenna installations, home theatre setups, and communications cabling. He’s also a qualified licensed cabler, and a government-approved digital TV technician.

With this range of expertise, we think that Antenna Fella can meticulously assess and diagnose their antenna-related concerns with impressive accuracy. 

What’s notable about this company is their personalised customer service. We like that they don’t rely on any call centres, business trainees or even receptionists to answer queries, as Nick coordinates directly with customers for all their antenna-related concerns.

Given the owner’s expertise, customers can be confident that he knows what services they may need based on their initial report. He can even provide a price quotation on the spot, which we’re certain customers with urgent requests will appreciate.

In terms of service fees, we love that this company provides competitive rates, which many of their customers can attest to. It’s fulfilling to get good quality installation service, as well as personalised customer service at a favourable price.

We also appreciate how they show their confidence in the quality of their products and services by offering a 5-year warranty coverage.

Another thing we love about Antenna Fella is that they have friendly and professional technicians. Because of this, clients are comfortable relaying their concerns and clarifications.

Most importantly, when it comes to their service quality, customers laud the team’s efficiency in diagnosing the problem as well as rectifying it. They even test if everything is working well before they leave, which is a testament to good quality control.

Since 1991, Mr. Antenna Capalaba has become one of Australia’s dedicated television antenna installation companies in the city.

We like that they have a dedicated Client Care Team that makes their customer service easier, faster, and more comfortable. They even assign a technician who is closer to the client’s place, which is as thoughtful as it is efficient.

With this, clients can be confident that the technician assigned to them is more familiar with their location and can easily find their way there. For initial consultations, they even organise a free site visit by their dedicated technician—obligation-free!

Part of their comprehensive process is their thorough assessment. We like that during their onsite visit, they will assess all concerns and discuss all possible solutions with the customer.

We think that what makes their team exceptional is that they are knowledgeable in troubleshooting 4G interference from telephone and mobile phone towers. This is important because in Brisbane, Optus and Telstra recently launched 4G services in the 700 MHz band. 

Another part of their in-depth diagnosis is their careful identification of the antenna’s correct mounting position. In doing so, clients will be provided the most ergonomic installation possible.

We like that they implement a transparent pricing system and are always spot-on with their quotations. However, a possible setback for some customers is that they have slightly higher fees than their competition. 

Though Mr. Antenna’s labour and equipment are covered by warranty, we just wish that they would extend it beyond the 1-year warranty provision. This may bring them up to par with other companies that can offer up to 5 years of warranty.

With over 23 years of experience working for both commercial and residential clients, TV Man has an impressive roster of clients throughout Brisbane, the Gold Coast, and the Sunshine Coast.

What’s great about them is that they have highly-trained and experienced technicians and electricians. It’s important for clients to know that their workers have the right technical skills to accomplish quality work.

In terms of the quality of the antennas they install, TV Man uses premium quality Fracarro digital antennas. Fracarro, a European brand, is one of the most in-demand companies in reception and distribution of audio video data signals, as well as active security areas.

We appreciate that their professional installation specialists recommend using only top-quality brands because of their products’ durability and continued high level of performance. 

Not only that, using a superior TV antenna also makes good economic sense for clients, as they won’t need to purchase additional signal amplifiers.

We’re just a bit iffy that it takes them a while to get back to their clients, especially for quotation requests. We would also like to see more comprehensive warranty coverage, since their deep expertise sets them up for greater confidence in the quality of their work.

For over 2 decades, Citywide Antennas & AV has enjoyed a solid reputation in the business with honest service and quality. We’re not surprised that they’ve established themselves as one of the best antenna installation services in the city.

Husband-and-wife team Louise and Leigh strongly believe in personal, good old-fashioned customer service, which we think is a rarity these days. We like that their three children carried on with these business commitments and values as soon as they started working for Citywide.

This team makes sure that they build and maintain strong client relationships. No matter how focused they are on the job, we’ve seen how they still keep a clear and consistent communication throughout the project.

We also like that they make it a point to come back and troubleshoot any post-installation issues, which tells us that they are genuine about helping their customers get properly set up.

The company also currently services a number of builders and electricians. We appreciate that they provide insurances and certificates such as site induction licenses, registered cabling licenses, Working at Heights Certificate, as well as a $20M public liability insurance.

Their clients commend them for their fast service, too–even on short notice. We were impressed by clients’ stories of how Citywide Antennas teams made themselves available just a few hours since their enquiry. 

Overall, we can certainly say that with their personalised service and value for money, they’re definitely worth giving a try!

Since opening in 1997, Brisbane Antenna Specialists have built a strong client base in the city by providing quality service, which is always impressive in our books.

It’s also worth highlighting that this company provides prompt responses to customer queries. They have a great response rate, which we think is a solid way to communicate to potential clients that they are reliable.

They specialise in free-to-air TV installations and services around Brisbane. Free-to-air TV is a popular option among entertainment enthusiasts as they get to access big sports event shows, as well as enjoy a vast range of TV programmes for free.

Whether it’s new installations, managing reception issues, or just adding extra TV points, they have experienced technicians to assist their clients, which we commend.

These guys’ workmanship is also backed up by good quality products from their trusted suppliers. They partner with Alvin Electronics, Access Technology Group, Dahua, Matchmaster, and Ikusi—all supplied with a manufacturer’s warranty.

Speaking of warranty, they make sure to offer good coverage, too. Aside from the manufacturer’s warranty period, we like that their work is also warranted for a 12-month period against defect.

For clients’ extra peace of mind, all their workers are police-checked. Their technicians have Working at Heights certificates, are fully-insured, and are licensed cablers.

Aside from their expertise, we also appreciate that all materials replaced during the course of their work are properly collected and disposed of.