Categories > Other Services

5 Best IT Service Providers in Brisbane

5 Best IT Service Providers in Brisbane

How We Picked the Best IT Service Providers in Brisbane

Scope of Services: There are a multitude of options on how an IT company can help you with your business. So we looked through the scope of services that the providers have and how it can be tailor-fitted to a variety of business needs. 
Managed Support: Hiring an IT company means that they will be a valuable extension of your team. We noted companies who are guaranteed to optimize their client’s productivity and meet their goals. 
Security Expertise: There’s always a looming threat to cybersecurity nowadays, so we sought out companies with the highest expertise when it comes to data security. 
Responsiveness: We included IT teams who are known to have quick response times and can be reached 24/7 remotely or onsite for any issues that can possibly be encountered. 
Cost-effectiveness: Getting IT services can be a significant expense especially for small businesses, so we searched for companies with reasonable and affordable rates, as well as flexible plans and bundles.  

    1. Boost IT

    Boost IT Homepage

    Services: IT Support, Office Technology Setup, IT Strategy, Website Services, Digital Marketing

    Website: https://www.boostit.com.au/

    Address: Level 6, 200 Adelaide St, Brisbane City, QLD, 4000

    Contact Details: 1300 494 142

    Operating Hours: Monday – Friday, 8:30am – 5:30pm

    Google reviews score5/5
    Facebook reviews score5/5
    Total reviews4/5
    Score consistency5/5
    Scope of Services5/5
    Managed Support5/5
    Security Expertise5/5
    Responsiveness5/5
    Cost-effectiveness5/5

    Pros

    • Award-winning Managed Service Provider
    • Flexible Prepaid Plans
    • Offers other services such as website design and digital marketing

    Cons

    • Might not be suitable for large-scale businesses
    • Minimum of 2 hours for onsite services

    We chose Boost IT because they have been known to provide IT solutions to numerous small to medium-sized businesses in Brisbane for the past 18 years. 

    It’s also quite impressive that they have been named by Cloudtango as the top Managed Service Provider in Australia for 2022. 

    When it comes to Managed IT Services, Boost IT guarantees a tailor-fit model to suit the daily business needs of clients. They constantly monitor and manage your system infrastructure to ensure that everything is running at peak performance. 

    This is a good quality to look for when hiring an IT provider, they should be proactive in monitoring your business system infrastructure and not just when issues arise. 

    Aside from their award-winning Managed Services, they also offer other IT Support solutions, website services, as well as digital marketing. We love that it’s already a complete package and you won’t need to look elsewhere for other business solutions. 

    As for pricing, they offer prepaid plans with an intro offer of $300 for 4 hours for a 3-month period. We like that it’s a very flexible setup without commitments, and they were also transparent about how you can cancel anytime without any hidden costs. 

    However, they require a minimum of 2 hours for onsite services, so this might not be convenient if you only require some quick fixes that can be resolved in 30 minutes or less. 

    Other than that, we think this is a fairly sufficient plan for small businesses, but possibly might not be suitable for larger scale businesses with more manpower and requirements. 

    If you’re a small or medium-sized business and are looking to give your team a boost, then we recommend giving Boost IT a go. 

    2. Essential Tech

    Essential Tech Homepage

    Services: IT Support, Managed Services, Consulting, Microsoft

    Website: https://www.essentialtech.com.au/

    Address: Unit 2B/17 Peel Street, South Brisbane QLD 4101

    Contact Details: 1800 384 768

    Operating Hours: Monday – Friday, 7:00am – 7:00pm

                                  Saturday, 9:00am – 2:00pm

    Google reviews score4.9/5
    Facebook reviews score5/5
    Total reviews3/5
    Score consistency4/5
    Scope of Services4/5
    Managed Support5/5
    Security Expertise5/5
    Responsiveness5/5
    Cost-effectiveness5/5

    Pros

    • Competitive pricing
    • Provides Consultancy Services
    • Quick response times

    Cons

    • Minimum prepaid plan is 25 hours
    • Might charge extra for onsite services

    Essential Tech is another IT Service provider who specializes in handling business solutions for small to medium-sized companies in Brisbane. With the team’s over 25 years of experience in the industry, this proves to be another excellent choice for you. 

    Their offerings are focused on IT, software, networking, and infrastructure support. We’d say you’d definitely be in capable hands once you take up their offer. 

    What’s more is, they also provide consulting for IT, Cybersecurity, and Virtual CIO services. We think this is great for clients who would like some sound advice on how to go about the latest tech advancements and use them as leverage for their business. 

    However, if you’re looking for additional services like web design and digital marketing, you will have to search somewhere else as this provider is essentially IT-focused. 

    Clients also say that they have quick response time and issues can be often resolved remotely. So we think that’s extremely convenient. 

    When it comes to pricing, they say that they charge affordable rates. But their prepaid plans come with a minimum of 25 hours, which we think is still pretty flexible.   

    It’s also good to note that business hours are until 7pm on weekdays and they’re also open on Saturdays until 2pm. Potential clients will be pleased to know that they can be accommodated at more flexible times. 

    3. Itopia

    Itopia Homepage

    Services: IT Support, Managed IT, Managed Microsoft 365, IT Security, IT Training, Small Business IT Support Brisbane, Internet and Telephony

    Website: https://www.itopia.com.au/

    Address: 4/2 Old Cleveland Road Greenslopes, QLD 4120

    Contact Details: 07 3063 2211

    Operating Hours: Monday – Friday, 7:00am – 7:00pm

    Google reviews score5/5
    Facebook reviews score0/5
    Total reviews3/5
    Score consistency5/5
    Scope of Services5/5
    Managed Support5/5
    Security Expertise5/5
    Responsiveness5/5
    Cost-effectiveness5/5

    Pros

    • Provides IT Training
    • Guarantees full refund of labour fees if service is unsatisfactory 

    Cons

    • 1 year contract required after 30-day trial (but cancellation is free before it expires)
    • By appointment only

    Itopia looks to be the perfect candidate for your IT needs. What we love most about them is their complete confidence that they can–and will–absolutely deliver. 

    What we’re saying is that they have a service guarantee wherein they will give a full refund on their labour fees in the event that the client will not be completely satisfied with their services. 

    They are another company who specialises in providing IT support to small to medium businesses in Brisbane with over 70 clients on their portfolio. 

    When it comes to their services, they also offer IT-focused support which they can adapt to your requirements. This includes Managed IT, IT Helpdesk, IT Security, and they even offer IT Training for their client’s workplace. 

    This is quite an advantage if your team is willing to learn the ropes of some new tech advancements. And we honestly think that this is a great opportunity to add a new skills badge to your team. 

    A notable part of this program is that it has IT Security Awareness Training wherein they will help you learn all about cyber risks, how to recognize threats, and how to take action efficiently. 

    As for service packages, they offer a basic bundle with only the essentials, an advanced bundle with added services, and an ultimate plan that provides unlimited IT support. 

    They have a 30-day trial for this which you can cancel any time within that period. However, once the trial expires, there’s a requirement of a 1-year contract with the company. 

    It might not be the most flexible arrangement, but they say this is mostly due to different software licensing terms. But if you were quite satisfied during the 30-day trial, then this one year commitment won’t be a problem. 

    If you’re looking to get IT support that fits your needs perfectly, Itopia is one of the best IT service providers that you can find in Brisbane. 

    4. TechTidy

    TechTidy Homepage

    Services: IT Audit, IT Support Plans, Managed IT Services, Small Business IT Support, White Label IT Support

    Website: https://www.techtidy.com.au/

    Address: 37 Mowbray Tce, East Brisbane QLD 4169

    Contact Details: 1300 111 233

    Operating Hours: Monday – Friday, 8:30am – 5:30pm

    Google reviews score5/5
    Facebook reviews score0/5
    Total reviews5/5
    Score consistency5/5
    Scope of Services4/5
    Managed Support5/5
    Security Expertise5/5
    Responsiveness5/5
    Cost-effectiveness5/5

    Pros

    • Affordable fixed monthly price
    • Provides IT Audit

    Cons

    • Only caters to small businesses
    • Street parking only

    TechTidy is dedicated to shaping the future of IT for businesses in Brisbane. They have been in the industry for quite some time, priding themselves as a “one-stop small business IT support.”

    They specialise in providing IT services to help businesses grow while keeping the costs low. We think they’re the kind of company who will genuinely listen to your needs and will be willing to work around your budget.  

    They offer a comprehensive Managed IT service at a fixed price. This can include remote and onsite support, 24/7 monitoring, technical support for Windows and MAC operating systems, management of online services, and more. 

    We’d say this is a pretty convenient offer which avoids bill shock while getting a full service IT package. It’s great to have the peace of mind that you’ll be able to stick to your budget while optimizing day-to-day business operations. 

    What we also like about them is that they provide IT Audit. This means that before providing solutions, they talk to you about your goals, conduct an analysis of your current IT system, and then offer solutions that are personalised to your needs. 

    They are highly focused on catering to small businesses, so we think even medium-sized businesses would be better off checking other companies on our list. 

    If you’re planning on visiting them one of these days, take note that they might only have street parking. 

    But all in all, if you’re a small business in or around Brisbane, then Tech Tidy can be your best option. 

    5. IT Services Brisbane

    IT Services Brisbane Homepage

    Services: Managed IT Services, IT Solutions, Cloud Backup, Health IT, IT Security 

    Website: https://itservicesbrisbane.com.au/

    Address: Suite 76, Level 54, 111 Eagle Street, Brisbane QLD  4000

    Contact Details: 1300 911 152

    Operating Hours: Monday – Friday, 9:00am – 5:00pm

    Google reviews score5/5
    Facebook reviews score0/5
    Total reviews3/5
    Score consistency5/5
    Scope of Services4/5
    Managed Support5/5
    Security Expertise5/5
    Responsiveness5/5
    Cost-effectiveness5/5

    Pros

    • Monthly fixed price according to your needs
    • Also offers hourly rates for one-time services

    Cons

    • Service might be limited to specific areas
    • Closed on weekends

    IT Services Brisbane earned a spot on our list–well, obviously–because of the name. 

    And secondly, because they offer comprehensive IT services and have been in the business since the year 2000. 

    We were curious about the services of a company behind such a generic, yet effective name, because people will most probably type “IT Services Brisbane” on Google, right?

    So we checked them out to find out.

    What we learned is that they not only cater to businesses, but also individual needs. So that’s pretty convenient if you would only need one-time services for your home office, which are offered at an hourly rate.  

    For businesses, they have a wide range of services which includes Managed IT, Cloud Backup, Data Recovery, Malware Removal, IT Security, and IT Consulting. 

    They don’t offer any standard plans or packages, but what’s good about them is that they provide bespoke solutions according to your needs. 

    We think this is a very personalised approach so you won’t need to pay any additional costs for unnecessary services. 

    Overall, we think IT Services Brisbane can be one of your best choices. They’ve already established a reputable name and we also learned that they became a go-to provider for a lot of their clients who had an unsatisfactory experience with their previous ones.  

    FAQs About IT Services


    And that’s it for our picks on 5 of the best IT service providers in Brisbane! We’d love to know if you were able to try and visit one of our recommendations or if you have other suggestions which we can check out as well. 

    Just drop us a line down below! 

    Related topics