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The 5 Best Fridge Repair Companies in Brisbane

The 5 Best Fridge Repair Companies in Brisbane

Cost of services – We considered the average price range of fridge repair services across Brisbane and included the companies with rates that match the quality of their work.
 
Availability – We considered companies with easy and quick booking, with plus points for those who offer same-day appointments.
 
Expertise – We considered established fridge repair companies with a loyal customer base, which signals quality service. 
 
Customer service – We assessed what clients think of the company’s response time, as well as their manner of communication.

1. Appliance Repair Guy

Appliance Repair Guy Homepage

Services: Fridge repair, dishwasher repair, washing machine repair, rangehood repair, oven repair, dryer repair, and cooktop repair

Website: https://appliancerepairguy.com.au/

Address: Kenmore QLD 4069, Australia

Contact Details: +61 478 703 009

Operating Hours: Monday – Friday: 8:00 AM – 5:30 PM

Google reviews score4.9/5
Facebook reviews score5/5
True Local reviews score5/5
Total reviews5/5
Score consistency5/5
Cost of services3/5
Availability4.5/5
    Easy and quick booking process4/5
    Same-day booking and appointment5/5
Work expertise5/5
Customer service4/5
    Response time4/5
    Communication skills4/5

Pros

  • Top 3 Appliance Repair Services in Brisbane, 2018-2020
  • 1-year warranty service

Cons

  • Slightly higher rates compared to its counterparts

Appliance Repair Guy is a family-owned business that has been offering fridge repair services since 2015.

Owner Ryan claims to provide exceptional customer service and affordable solutions to any fridge repair, installation, or maintenance need. 

Clients appreciate that Appliance Repair Guy can fix major appliance brands used by a number of Brisbane households. We do, too – this tells us that these guys have the technical knowledge to repair a wide variety of valued appliances.

Their efforts and expertise haven’t gone unnoticed, rest assured. They were able to gain a spot in the Top 3 Appliance Repair Services in Brisbane for three consecutive years, which we find truly impressive.

Awards aside, the company’s been able to gain the trust and confidence of their clients by providing them with their honest opinion and sound advice. 

We appreciate that their technicians are known for their honest assessments, informing clients if a repair attempt won’t do much good. It’s reassuring to know that they don’t want clients wasting hard-earned money, even if it means their services may not be needed.

It’s also quite notable that their clients commend them for not overcharging. Though their rates are slightly higher than their fellow fridge repair companies’, clients feel that they get remarkable value out of it.

Finally, this company offers same-day services, which makes them gain major plus points from clients. They also make sure to finish their service repairs in under an hour, which signals both efficiency and convenience.

2. Quality Appliance Repair

Quality Appliance Repair Homepage

Services: Fridge repair, freezer repair, oven repair, dishwasher repair, washing machine repair, dryer repair, stove repair, coffee machine repair, and cooktop repair

Website: https://qualityappliancerepair.com.au/

Address: 7 Clunies Ross Ct, Eight Mile Plains QLD 4113, Australia

Contact Details: +61 730 889 002

Operating Hours: Monday – Friday: 8:30 AM – 7:00 PM

Google reviews score4.4/5
Product Review reviews score4.3/5
Total reviews4.4/5
Score consistency5/5
Cost of services4/5
Availability3/5
    Easy and quick booking process3/5
    Same-day booking and appointment3/5
Work expertise4/5
Customer service3.5/5
    Response time3/5
    Communication skills4/5

Pros

  • 1-year warranty
  • Affordable rates

Cons

  • Few reports on needing to improve responsiveness

Another company that can handle fridge repair issues is Quality Appliance Repair. With years of experience in the industry, their highly trained appliance repairmen can impressively address minor repairs within an hour.

Clients praise their repair technicians for being knowledgeable in a variety of major and minor repair issues. This is reflected in the way that they ensure their clients are properly briefed, including what to anticipate based on the current condition of their fridge.

Customers can also expect a detailed walk-through of the process—from diagnosis to getting the fridge repaired. We think that this is a good testament to their thoroughness and attention to detail.

Another thing we love about the company is that they remain upfront about their costs. In doing so, customers are more inclined to avail their services, knowing that they can prepare their finances beforehand. 

Quality Appliance Repair provides solid reassurance to its clients, thanks to its warranty coverage. Clients get peace of mind because of the company’s 3-month warranty on labour—plus a 12-month warranty on parts to top it off!

Overall, we love their quality of work and the good relationship they build with every client. However, we’re told that they need to improve their response time, given that they offer same-day appliance repair as part of their services.

3. Always Prompt Services

Always Prompt Services Homepage

Services: Fridge repair, oven repair, washing machine repair, and workshop repair

Website: https://alwayspromptrepairs.com.au/

Address: 2/68 Parramatta Rd, Underwood QLD 4119, Australia

Contact Details: +61 730 639 529

Operating Hours: Monday – Friday: 7:00 AM – 5:00 PM

Google reviews score4.7/5
Facebook reviews score4.6/5
Yellow Pages reviews score5/5
Word of Mouth reviews score5/5
Total reviews5/5
Score consistency5/5
Cost of services4/5
Availability5/5
    Easy and quick booking process5/5
    Same-day booking and appointment5/5
Work expertise4/5
Customer service4.5/5
    Response time5/5
    Communication skills4/5

Pros

  • Competitive rates
  • Prompt client service
  • Licensed and public liability-insured
  • Exclusive discounts for students and pensioners

Cons

  • Some instances of canceled bookings
  • A few reports on needing to improve scheduling

Clients praise Always Prompt Services for their timely and prompt service. They consistently arrive as scheduled and because of this, we think they deserve a spot on the list.

We appreciate that they really stay true to their commitment to providing fast and efficient service—from enquiry to actual repairs.

Apparently, clients love that staff members are always willing to answer their enquiries, especially when they are unsure if the company can assist them with their specific appliance-related concerns. 

While these are great compliments for their client service team, we’ve sadly heard some stories of canceled bookings due to conflicting schedules. We would advise customers to reconfirm their booking closer to the time to avoid potential disappointments.

We also love that they extend special discounts to students. We think that it’s a thoughtful touch, given that plenty of students don’t have the budget to get faulty appliances fixed or even looked at.

It’s also evident that the team from Always Prompt Services values safety. Despite juggling different tasks throughout their service, these guys can still ensure that all their equipment and tools are beyond reach for the little kids in the household—impressive!

Always Prompt Services gets top marks from us for their high attention to detail, thoughtfulness, and excellence in service.

4. A1 Appliance Repairs and Servicing

A1 Appliance Repairs and Servicing Homepage

Services: Fridge repair, freezer repair, gas oven repair, electric oven repair, stove top repair, washing machine repair, dryer repair, and dishwasher repair

Website: https://www.fixmyappliance.com.au/

Address: 47 Pickering St, Alderley QLD 4051, Australia

Contact Details: 1800 21 83 26

Operating Hours: Monday – Friday: 8:00 AM – 4:00 PM

Google reviews score4.7/5
True Local reviews score5/5
Total reviews5/5
Score consistency5/5
Cost of services4/5
Availability3.5/5
    Easy and quick booking process4/5
    Same-day booking and appointment3/5
Work expertise4/5
Customer service3.5/5
    Response time3/5
    Communication skills4/5

Pros

  • Reasonably-priced
  • Online chat diagnostics

Cons

  • Some instances of having incomplete equipment
  • Some reports on needing to improve responsiveness

With the vast experience and certifications of all their technicians, it’s no wonder that A1 Appliance Repairs and Servicing is able to quickly gain the trust of its clientele.

We can confirm that A1’s team members are true problem-solvers—they will come back for a free repeat service should they miss out on anything. In this way, clients feel more looked after, knowing that customer satisfaction is highly prioritised by this company.

Clients also appreciate A1’s chat-based diagnostic service on their website. Aside from answering all technical queries, this also helps the company assess the problem and recommend parts for replacement.

However, we’ve heard some concerns about how some of their workers tend to forget to bring some important tools on-site. This could really impact service time, which is a shame because most clients don’t want their repair service dragging on because of missing tools.

In terms of cleanliness, clients commend their technicians for keeping the workstation neat and tidy. This is an important consideration for clients, as having to clean up after their technicians is an unnecessary burden they are not really keen on shouldering.

When it comes to rates, clients agree with us that their rates are quite reasonable. Customers can even show a printed quotation from a competitor, which they will try to beat!

The company also offers an interest-free payment scheme, which makes it easier to complete payments for more expensive repairs. Coupled with their brand of superior service, we think this makes A1 Appliance Repairs and Servicing worth trying out.

5. Brisbane Professional Appliance Repairs

Brisbane Professional Appliance Repairs Homepage

Services: Fridge repairs, freezer repairs, dryer repairs, oven door repairs, dishwasher repairs, washing machine repairs, cooktop repairs, and emergency appliance repairs

Website: https://brisbaneprofessionalappliancerepairs.com.au/

Address: Turquoise St, Holland Park QLD 4212, Australia

Contact Details: 07 3559 1888

Operating Hours: Monday – Friday: 7:30 AM – 2:00 PM

Google reviews score4.6/5
Facebook reviews score5/5
Total reviews5/5
Score consistency5/5
Cost of services4/5
Availability4/5
    Easy and quick booking process4/5
    Same-day booking and appointment4/5
Work expertise4/5
Customer service4.5/5
    Response time4/5
    Communication skills5/5

Pros

  • Affordable rates
  • Straightforward, easy-to-understand website
  • Easy booking process

Cons

  • Some reports on delayed responses over email

We’re glad that booking a repair service from Brisbane Professional Appliance Repairs is relatively easy. This is one of the keys to their strong client retention, as their clients love that they don’t have to jump through hoops to secure an appointment.

Their website is pretty straightforward, too—easy to comprehend and complete with all the essential information. The fact that even older, less tech-savvy clients commend it confirms how much thought and effort they’ve put into making their site as friendly as possible, which we like.

We also appreciate that these guys have a transparent and upfront pricing system. Clients don’t have to worry about hidden charges, which eliminates the anxiety of having to pay for an unexpected cost.

Even better, their rates are quite affordable. We were pleased to hear how happy their customers are with their pricing, as they deem it fair in light of other companies’ fees.

From start to finish, you’ll notice that their technicians have high attention to detail. We love how comprehensive they get when explaining their diagnosis to clients, which tells us that they really want to help clients understand the root cause of the malfunction.

They also employ the same approach with their actual repairs. They don’t leave any stone unturned, which ensures clients that everything has been checked and addressed to avoid any further problems with the appliance.

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