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The 5 Best Debt Collector Companies in Brisbane Homepage

The 5 Best Debt Collector Companies in Brisbane

Our Criteria for the Best Debt Collector Companies in Brisbane

Portfolio – We assessed the companies’ pool of clientele, which signals rapport and trust.
Availability – It’s important for us to check the overall approachability of the debt collector officers when it comes to attending to their client’s queries. We also considered their response rate over chat, email, and call.
Payment – We considered the company’s charges. It’s important for us to consider those companies without hidden fees, and those who have convenient payment methods.
Expertise – We assessed the overall experience and qualifications to perform this service.

1. Active Debt Recovery

Active Debt Recovery Homepage

Services: Debt Collection, Debt Recovery, Credit Application, Commercial Credit Check, Statutory Demand, Credit Default

Website: https://activedebtrecovery.com.au/

Address: 1/241 Adelaide St, Brisbane QLD 4000, Australia

Contact Details: +61 731 885 130

Operating Hours: Monday – Friday: 8:30 AM – 6:00 PM

Google reviews score4.7/5
Facebook reviews score5/5
Total reviews5/5
Score consistency5/5
Portfolio 4.5/5
Availability3.5/5
     Approachability4/5
    Customer response rate3/5
Payment4.5/5
    No hidden fees5/5
    Convenient payment methods4/5
Expertise4/5

Pros

  • No membership and ongoing fees
  • Free consultation

Cons

  • Constantly sends automated emails
  • Some reports of calls not being accommodated

For over 21 years, Active Debt Recovery has been providing debt collection solutions for businesses in the city.

What we love about this company is that they are headed by a managing director who has worked with international companies, such as Heron International London. This tells us that they have extensive knowledge about the different systems in the industry.

Though we are dealing with more serious money matters, we admire the guys from Active Debt Recovery for their personalised process, implementing money management to encourage more positive cash flow.

On top of that, they also ensure to keep close relationships with their clients, which builds more rapport and trust. Because of this, handling these likely daunting concerns becomes easier because of better communication.

In fact, the company doesn’t entrust their customer service to call centres, which gives us peace of mind that all our important details and identity are kept secure.

Another thing we like about them is that there are no membership or ongoing fees required when coordinating with Active Debt Recovery. This prevents clients from feeling intimidated about their financial issues.

The company also offers a service guarantee, which tells us that they really are committed to achieving the best scenario. This gives us more peace of mind that we really get the quality service out of what we’re paying for.

However, we’re not big fans of their automated emails, which are on the edge of being spammy. It also doesn’t help that we cannot report these emails instantly due to their slow revert on calls.

All things considered, we still think that with the company’s personalised customer relations, Active Debt Recovery deserves to be on this list.

2. Nexus Collections

Services: Debt Collection, Debt Recovery, Receivables Management, Terms of Trade

Website: https://www.nexuscollect.com.au/

Address: Level 1, Suite 362/241 Adelaide St. Brisbane QLD 4000, Australia

Contact Details: +61 732 872 433

Operating Hours: Monday – Friday: 8:30 AM – 5:00 PM

Google reviews score5/5
Total reviews5/5
Score consistency5/5
Portfolio 4.5/5
Availability3.5/5
     Approachability4/5
    Customer response rate3/5
Payment4.5/5
    No hidden fees5/5
    Convenient payment methods4/5
Expertise4.5/5

Pros

  • Does not employ offshore call centres
  • Dedicated account managers based in Brisbane
  • Free debt assessment

Cons

  • Deals with a high volume of clients
  • Can be unresponsive

Since 1994, Nexus Collections has been helping businesses in dealing with their debt collection and other financial concerns.

What we love about them is that they ensure the safety and the discretion of the case by not hiring offshore call centres. This tells us that we only get one-on-one services from their pool of debt collector officers.

On top of that, they have also partnered up with expert lawyers who can provide in-depth knowledge and strategies over winning financial arguments, which we love.

We also commend them for helping even Brisbane’s small business owners in winning debt collection cases. This tells us how they stay committed to giving outstanding results – even for smaller players in the trade.

We also like that they offer free debt assessment, allowing clients to get a good feel of their manner of communications and services prior to fully committing. We think that this is a nice touch, knowing that the company is not after the money, at all.

Because of this, we’re not surprised to see that the company has been able to attract quite a number of clients. Hence, queueing to get their services may take longer than expected.

On the other hand, we love that they are upfront with their price range, which we can easily be viewed on their website. This allows us to prepare for a budget before even tapping them for their services.

3. Slater Byrne Recoveries

Slater Byrne Recoveries Homepage

Services: Debt Collection, Debt Financing, Deed of Settlement, Credit Consultancy, Business Health Check Report

Website: https://www.slaterbyrne.com.au/

Address: Level 6/239 George St, Brisbane QLD 4000, Australia

Contact Details: 1300 79 42 90

Operating Hours: Monday – Friday: 8:30 AM – 5:00 PM

Google reviews score4.4/5
Trustpilot reviews score4.9/5
Total reviews5/5
Score consistency5/5
Portfolio 4.5/5
Availability3/5
     Approachability3/5
    Customer response rate3/5
Payment5/5
    No hidden fees5/5
    Convenient payment methods5/5
Expertise4.5/5

Pros

  • Free consultation
  • No joining fees
  • “No win, no fee” agreement

Cons

  • Fees could be lower
  • Some instances of slow revert to email messages

Another debt collector company who deserves a spotlight on our list is Slater Byrne Recoveries. Aside from debt collection, the company also caters to concerns about commercial litigation, finance, and banking.

Because of this extensive expertise and financial know-how, clients have been confident in raising their concerns to Slater Byrne Recoveries.

Not to mention that the company offers a “no win, no fee” agreement, which tells us that these guys are really confident in winning debt collection cases. 

On top of that, they also don’t charge other fees, including joining fees or even costs for the letters that we send out. We love that we can expect a full service from these experts.

We also commend the team for giving performance-based commission to their officers. This tells us that the guys from Slater Byrne Recoveries will really do their best in assisting their clients.

Another thing we like about the entire coordination with them is that we get our own dedicated account manager. We love that we don’t even have to coordinate with multiple officers, allowing us to really focus on the case.

All things considered, we think that Slater Byrne Recoveries is worth the investment. We just wish they can allot enough time in answering their customers’ queries.

4. Bluechip Collections

Bluechip Collections Homepage

Services: Debt Collection, Debt Recovery, Corporate Debt Collection, Commercial Debt Collection

Website: https://bluechipcollections.com.au/

Address: 2/433 Edward St, Spring Hill QLD 4000, Australia

Contact Details: 1300 46 21 14

Operating Hours: Monday – Friday: 8:30 AM – 5:30 PM

Google reviews score4.3/5
Total reviews4/5
Score consistency5/5
Portfolio 4.5/5
Availability4/5
     Approachability4/5
    Customer response rate4/5
Payment5/5
    No hidden fees5/5
    Convenient payment methods5/5
Expertise5/5

Pros

  • Award-winning debt collector company
  • No lock-in contracts
  • No annual fees

Cons

  • Sends out automated email messages
  • A few reports of needing to improve responsiveness

Joining our list of the best debt collector companies in Brisbane is Bluechip Collections. 

What we love about dealing with this company is that they offer a personalised management from their award-winning directors.

Speaking of awards, it’s quite commendable that the guys from Bluechip Collections have won multiple awards. Aside from the leadership awards, they even won the 2017 Legal Representative of the Year from Australian Institute of Credit Management.

Because of this, we’re no longer surprised to see that a number of businesses have been vying for a spot to coordinate with this award-winning company.

Another thing we love about them is that they don’t outsource employees. They make sure that the company’s values and vision are intact, allowing only their honed and trained talents to handle their valued clients.

On the other hand, Bluechip Collections has made sure to adapt to the current technology, which tells us how the firm ensures to handle and secure our documents.

This provides us more peace of mind knowing that our cases will be handled discreetly.

What’s also great about the company is that they provide a very thorough walk-through of the entire process. We love how a dedicated account manager would involve us from the get-go, ensuring that we understand each step.

5. Dynamic Commercial Collections

Dynamic Commercial Collections Homepage

Services: Debt Collection, Skip Tracing Services, Consultancy Services, Legal Support, Field Services

Website: https://dynamiccollections.com.au/

Address: Level 22/69 Ann St, Brisbane QLD 4000, Australia

Contact Details: 1300 37 50 67

Operating Hours: Monday – Friday: 8:00 AM – 5:30 PM

Google reviews score5/5
Facebook reviews score5/5
Total reviews5/5
Score consistency5/5
Portfolio 5/5
Availability3.5/5
     Approachability3/5
    Customer response rate4/5
Payment5/5
    No hidden fees5/5
    Convenient payment methods5/5
Expertise5/5

Pros

  • Competitive rates
  • Responsive officers and managers
  • Tailormade debt collection strategies
  • Convenient payment options

Cons

  • Some reports that some managers can get quite intimidating
  • Expect high volume of clients

Dynamic Collections has been a sound player in the debt collection scene in Brisbane. Satisfied clients have since recommended the guys from Dynamic Collections, making them one of the top choices for debt collection solutions.

Since they joined the industry, they have been known to create tailor fit solutions for their clients. This gives us confidence that the team would really take time in reviewing individual reports and cases.

We also like how responsive their managers are. During our initial coordination, we commend them for being able to provide a comprehensive explanation of the entire process, allowing us to fully grasp the step-by-step solutions.

However, we’ve experienced some managers who can appear to be a little intimidating. Nonetheless, we are still able to ease in slowly by having consistent and constant communications with them.

Not to mention that their team’s patience during the entire deal has been evident. They were even successful in reducing the amount of doubt we had during that time.

Another thing we like about the company is that they have convenient payment options. We love that they don’t want their clients to further stress out on any financial concerns by allowing payment through credit card – even through trust funds.

On the other hand, we also commend them for having one of the friendliest rates in the trade. This allows more clients, especially small business owners, to get a chance to work with Dynamic Collections.

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