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Top 5 Travel Agencies in Brisbane's Homepage

Top 5 Travel Agencies in Brisbane

How We Picked the Top Travel Agencies in Brisbane

Accreditations & Licences: A travel agency should be accredited and have the necessary registration, permits, and licences to operate. 
Communication Process: Flawless communication between client and agent. Booking process should be easy and agents should be easy to get a hold of.
Reviews: Personal recommendations from friends and families and reviews from real clients to gauge the reputation and the quality of service of the agency.
Travel Packages: Offers several travel packages for local and overseas trips. Has options for different types of budget.
Miscellaneous Services: Should offer additional miscellaneous services such as visa assistance, travel insurance, personalised trips, and accommodation-only or transportation-only arrangements.

1. Happy Travels

Happy Travels's Homepage

Destinations: New Zealand & Australia


Address: Quarters, 413 Upper Edward St Brisbane, Spring Hill QLD 4000, Australia

Contact Details: (61) 2 5633 1149

Operating Hours: Monday – Friday: 10:00 AM – 5:00 PM

Google reviews score4.8/5
Total Reviews5/5
Score consistency4.9/5
Accreditations & Licences5/5
Communication Process4/5
Travel Packages4.5/5
Miscellaneous Services4.5/5


  • Recommends alternative places to visit
  • Accommodates sudden trip bookings


  • Troublesome refund process
  • Misleading “free” vouchers

If you want a quick vacation and stay local, Happy Travels is the perfect agency to visit. Australia has a lot to offer not only to tourists but also to locals, and the agency’s travel packages are good proof of that.

We also think it’s an advantage that their agents are really always willing to help. They’re very attentive to their clients’ needs and present a lot of options for them to try if they’re hesitant to do other activities.

Some of the clients we’ve had a chat with told us that they recommend Happy Travels to backpackers or solo travellers. The agents know everything, so they always have a list perfect for those who don’t have fixed schedules or places to visit.

What we don’t like though are the misleading free vouchers. There are some which are actually free, but some vouchers require you to purchase a package before you can avail them—so make sure you clear this up before booking anything.

We’re also not too fond of Happy Travels’ troublesome refund process. It takes a really long time to get the deposit back, as well as several paperwork—that’s not something we all have patience for.

But other than those, in terms of local packages and assistance, Happy Travels is a good agency to check out. They have some of the best travel managers and really good recommendations for places to visit or alternative activities!

2. Fashion Tour

Fashion Tour's Homepage

Destinations: New Zealand & Australia


Address: Suite 8, Level 1/167 Albert St, Brisbane City QLD 4000, Australia

Contact Details: (61) 7 3012 7373

Operating Hours: Monday – Friday: 10:30 AM – 4:30 PM

Google reviews score4.6/5
Total Reviews4.5/5
Score consistency4.55/5
Accreditations & Licences5/5
Communication Process4.25/5
Travel Packages4/5
Miscellaneous Services4.5/5


  • Accommodates last-minute changes on itineraries
  • Offers a lot of great and affordable deals


  • No online appointments
  • Website doesn’t have language options

Fashion Tour’s focus is on Australia and New Zealand tours—the agency doesn’t offer international trip packages. The agency’s on our list because of that reason—it’s an agency for those who love to see the beauty of Australia!

Oh we think you’ll definitely love the deals! Fashion Tour offers several affordable tour packages around Australia inclusive of everything so you don’t need to plan or research—just bring yourselves on the day of the tour.

According to some clients we’ve talked to, the agents at Fashion Tour are very helpful. If you want last-minute adjustments on your itineraries, the agency will try its best to do it for you.

The agents don’t hesitate to make last-minute calls to confirm availability or get tickets for your last-minute requests. We love how they work hard to ensure client satisfaction—definitely a ticket for a good review and recommendation!

Just a couple of inconveniences that we’ve noticed—no online appointments and the website. You can reach them through a call, but visiting’s more advisable since the line’s always busy.

And then there’s the website. We’re a little bothered that there are no language options so it’s all in Chinese—it can’t also be translated or copy-pasted, so the website’s basically of no use to non-Chinese speakers.

3. Pulse Travel & Pulse Corporate

Pulse Travel & Pulse Corporate's homepage

Destinations: New Zealand, Australia, International


Address: Unit G7/12 Browning St, South Brisbane QLD 4101, Australia

Contact Details: (61) 7 3004 6666

Operating Hours: Monday – Friday: 8:00 AM – 5:00 PM

Google reviews score4.8/5
Total Reviews4.5/5
Score consistency4.6/5
Accreditations & Licences5/5
Communication Process4/5
Travel Packages4.25/5
Miscellaneous Services4/5


  • Good flight deals
  • Customer service is available 24/7


  • Slow planning of tours
  • Might not accommodate walk-ins

Pulse Travel & Pulse Corporate is known for its personalised travel itineraries. If you’re the type to combine several adventures in one trip, this agency’s perfect for you!

We love how the agency can organise even the most fully packed schedule into something doable. Pulse Travel’s agents are very efficient and very resourceful—they can plan things ahead and accommodate changes when needed!

In fact, we had a small chat with some of the agency’s previous clients, and they agreed on one thing—the agents are always quick to act. A lot of them experienced cancelled flights due to unforeseen events, but the agents always managed to rebook them fast!

This is the reason why they kept recommending Pulse Travel to friends and relatives. They appreciated the agency’s 24/7 customer service that’s very easy to contact whenever they needed help.

In addition to that, we also noticed another laudable quality of the agents—they’re very patient and very polite. A lot of customers really don’t know how to plan for their travels, but the travel agents answer every question and inquiry thoroughly.

There are just a couple of things that we didn’t like—Pulse Travel’s a little slow in planning so you might want to consult months before your trip. And second, make sure you have an appointment because the agency might not accommodate walk-ins.

4. Brisbane Travel Centre

Brisbane Travel Centre's Homepage

Destinations: New Zealand, Australia, International


Address: Shop 3/183 Beaudesert Rd, Moorooka QLD 4105, Australia

Contact Details: (61) 7 3107 3109

Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM

Google reviews score4.9/5
Total Reviews4.25/5
Score consistency4.5/5
Accreditations & Licences5/5
Communication Process4.75/5
Travel Packages4.75/5
Miscellaneous Services4.5/5


  • Upfront rates (so surprise extra charges)
  • No hard-selling of packages


  • Line’s always busy due to the onslaught of travellers 
  • Late callbacks due to large volume of calls

If you ask us what we love most about Brisbane Travel Centre—it’s the upfront pricing. Budgeting for travels is tricky, but the agency diminishes that worry and gives you the full cost so you won’t be caught off-guard by extra charges.

In addition to that, we love that the agents aren’t hard-selling packages because let’s admit it, we don’t appreciate things being shoved in our faces. According to previous clients, they loved how the agents solely focused on what they wanted, nothing else.

The agents will ask where you want to go, including the things you want to accomplish. If you don’t have any idea about what activities you can do, they’ll make recommendations and explain the details to you for consideration.

Another thing—the travel agents at Brisbane Travel are very hands-on. They plan everything with you, but they’re the ones who take care of the nitty gritty like the schedule arrangement, transportation, and transfers among others.

As clients, we love it if things are made easier for us. We really don’t mind paying for a good service that allows us to maximise our travel experience.

Just a little reminder though—during peak travel weeks, mostly during the start of the new season—the line is always busy. It can really get a bit inconvenient, but you need to keep calling to connect.

This is usually due to the large onslaught of travellers. Brisbane Travel seems to be everyone’s go-to travel agency—a definite sign that its services are worth checking out!

5. Digital Travel Pty Ltd

Digital Travel Pty Ltd's homepage

Destinations: New Zealand, Australia, International


Address: 6 Zamia St, Robertson QLD 4109, Australia

Contact Details: (61) 7 3344 4388

Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM; Saturday: 9:00 AM – 2:00 PM

Google reviews score4.7/5
Total Reviews4.25/5
Score consistency4.4/5
Accreditations & Licences5/5
Communication Process4/5
Travel Packages4.75/5
Miscellaneous Services4.75/5


  • Extensive local and international packages
  • Quick and efficient refund process


  • Some staff need improvement in dealing with client calls
  • Late replies to emails

When it comes to travel packages, Digital Travel Pty Ltd is on the top of its game! We love how extensive their local and international packages are—there are so many great deals you can choose from.

The best thing about it is, if your preferred destination isn’t on the list, the agency can still curate a package for you. This takes away the stress of research and planning so you can just enjoy preparing what you need to bring on your vacation.

Another thing we love about Digital Travel is its website. First, it has language options so you can browse the site in a language you’re comfortable with, and second; the website’s very comprehensive so all the information you might be looking for is there!

In terms of rates, Digital Travel has packages that cater to every type of budget so you have a lot of options. And just in case you have an emergency and can’t proceed with the trip, the agency has an easy refund process so you won’t be hassled.

According to clients we’re able to chat with, they loved that Digital Travel’s very organised in terms of travel details. However, some of its staff need more training in customer communication as some customers get turned off by how they talk to them.

Another thing— we think Digital Travel should probably improve its response process to emails. As customers, we’ll prefer it if we get immediate replies since travelling involves a lot of planning on our part, so we want to get all the information as soon as possible. 

FAQs About Travel Agencies

That’s the end of our review! Planning a trip, especially an overseas trip, can be quite a hassle without the help of a travel agency. Hope our list can serve as your guide in finding the best travel experts for your vacation.

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